King Louies Auctions
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Find answers to common questions about our shipping policies and procedures.
If your item arrives damaged, please complete the attached form. Our claims department at KING LOUIES AUCTIONS will begin processing your insurance claim promptly.
A claims adjuster will reach out to you within 2–3 business days to review your submission and discuss the next steps.
Most claims are resolved within 1–2 weeks
If your item arrives damaged, missing, or is lost in transit, please complete and submit a claim form. Our team will review your claim promptly and determine the appropriate course of action to resolve the issue.
KING LOUIES AUCTIONS partners exclusively with trusted, professional shipping providers to ensure secure and hassle-free delivery of your unique purchases.
Our shipping partners will handle the pickup, professional packaging, and delivery of your item to the address provided at checkout.
Please note: Shipping through KING LOUIES AUCTIONS is currently available only for purchases made directly through our platform and with participating auction houses.
In some cases, shipping costs may be automatically included in your payment, depending on the terms outlined in the auction listing.
Contact our shipping support team at:
kinglouiesauctions@gmail.com
Yes, you can contact our shipping support team to request an address update.
If the change is possible, please note that additional fees may apply. However, if your item is already in transit, we may be unable to update the shipping address.
Please contact our shipping support team at kinglouiesauctions@gmail.com and we will do our best to accommodate your request.
Please note, address change requests must be made before you receive a tracking number. If you have already received a tracking number, please reach out directly to the shipping carrier’s support team for assistance.
If you would like to expedite your shipment, please contact our shipping support team atkinglouiesauctions@gmail.com
Yes, if you have a preferred shipping carrier, please contact our support team atkinglouiesauctions@gmail.combefore your item has shipped.
In some cases, we may be able to partially disassemble items to lower shipping costs or improve handling and packaging. If you’d like to explore this option, please contact our support team at kinglouiesauctions@gmail.com before your item is packed for shipment.
Please note that disassembly is not always possible and may depend on the item's construction and condition.
Yes, in some cases we can remove the signature requirement upon request. To do so, please contact us at kinglouiesauctions@gmail.com before your item is shipped.
Important: Removing the signature requirement may waive certain protections, and KING LOUIES AUCTIONS is not responsible for lost or stolen packages delivered without a signature.
Can shipping be combined for multiple lots?
Yes, shipping costs can be combined for multiple lots if all items are from the same auction. However, combined shipping depends on the size, weight, and fragility of the pieces you’ve won.
We’ll do our best to consolidate your shipment whenever safely possible. For questions or a custom quote, please contact us at kinglouiesauctions@gmail.com
After confirming your shipping address during checkout, simply select the “Arrange by KING LOUIES AUCTIONS” option.
Once selected, we’ll handle the entire shipping process for you—from pickup and professional packaging to secure delivery.
If you selected the “Ship with KING LOUIES AUCTIONS” option by mistake, please contact us as soon as possible at kinglouiesauctions@gmail.com to request a cancellation.
This depends on the options provided by the Auction House, which can be found in the auction’s terms and conditions or during checkout.
Most Auction Houses offer local pickup or allow buyers to arrange their own shipping through a third-party provider.
For specific details or to confirm available options, please contact the individual Auction House directly.
If you have a tracking number but your item shows no delivery progress, please contact our shipping support team atkinglouiesauctions@gmail.com
In the unfortunate event that an item arrives damaged, please file a claim with our team. We will promptly review your case and determine the appropriate course of action to resolve the issue.
At KING LOUIES AUCTIONS, along with our trusted shipping partners, our priority is to ensure your items arrive safely and securely to their new home.
As a full-service shipping program, our goal is to provide a safe, fast, and transparent delivery experience for every auction purchase.
Your shipping quote covers the full cost of pickup, packaging and materials, transportation, delivery, and insurance.
As a comprehensive, full-service shipping program, KING LOUIES AUCTIONS and our trusted partners strive to provide a safe, fast, and transparent delivery experience for your auction purchase.
We partner with vetted, professional shipping services to provide hassle-free delivery of your one-of-a-kind items. Our trusted partners will handle pickup, expert packaging, and ship your item directly to the address you provide at checkout.
Currently, Shipping with KING LOUIES AUCTIONS is limited to participating auction houses and is only available for purchases completed through our website.
In some cases, shipping costs will be included in your purchase total and automatically charged to your payment method, depending on the auction terms. For more details, please refer to our Autopay help article.
You can easily find items eligible for Shipping with KING LOUIES AUCTIONS by filtering under Locations & Shipping.
Why do 3 out of every 4 bidders choose Shipping with KING LOUIES AUCTIONS at checkout?
Benefits include:
You should receive tracking information within 2-3 weeks after payment, depending on the size of your item(s).
Crated or freight pieces may take an extra week for proper packaging and handling.
You will receive email updates about the status of your shipped items. You can also check your “Won Items" page and select a particular invoice to see the current shipping status of that order