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King Louies Auctions

Let's go treasure-hunting. Join the world's best auctions for one of a kind art, antiques & luxury goods.

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Shipping FAQs

Find answers to common questions about our shipping policies and procedures.

What if my item arrives damaged?

If your item arrives damaged, please complete the attached form. Our claims department at KING LOUIES AUCTIONS will begin processing your insurance claim promptly.

A claims adjuster will reach out to you within 2–3 business days to review your submission and discuss the next steps.

Most claims are resolved within 1–2 weeks

What is covered by insurance when Shipping with King Louies Auctions?

If your item arrives damaged, missing, or is lost in transit, please complete and submit a claim form. Our team will review your claim promptly and determine the appropriate course of action to resolve the issue.

What is Ship with King Louies Auctions?

KING LOUIES AUCTIONS partners exclusively with trusted, professional shipping providers to ensure secure and hassle-free delivery of your unique purchases.

Our shipping partners will handle the pickup, professional packaging, and delivery of your item to the address provided at checkout.

Please note: Shipping through KING LOUIES AUCTIONS is currently available only for purchases made directly through our platform and with participating auction houses.

In some cases, shipping costs may be automatically included in your payment, depending on the terms outlined in the auction listing.

Who do I contact if I have issues or concerns with quotes or my order?

Contact our shipping support team at:
kinglouiesauctions@gmail.com

Can I change my shipping address after placing my order?

Yes, you can contact our shipping support team to request an address update.

If the change is possible, please note that additional fees may apply. However, if your item is already in transit, we may be unable to update the shipping address.

Can I delay my shipment if I’ll be traveling?

Please contact our shipping support team at kinglouiesauctions@gmail.com and we will do our best to accommodate your request.

Please note, address change requests must be made before you receive a tracking number. If you have already received a tracking number, please reach out directly to the shipping carrier’s support team for assistance.

Can I pay more for faster deliveries?

If you would like to expedite your shipment, please contact our shipping support team atkinglouiesauctions@gmail.com

Can I request a specific shipping carrier for my items?

Yes, if you have a preferred shipping carrier, please contact our support team atkinglouiesauctions@gmail.combefore your item has shipped.

Can you disassemble items to reduce the cost of shipping?

In some cases, we may be able to partially disassemble items to lower shipping costs or improve handling and packaging. If you’d like to explore this option, please contact our support team at kinglouiesauctions@gmail.com before your item is packed for shipment.

Please note that disassembly is not always possible and may depend on the item's construction and condition.

Can you remove the signature requirement?

Yes, in some cases we can remove the signature requirement upon request. To do so, please contact us at kinglouiesauctions@gmail.com before your item is shipped.

Important: Removing the signature requirement may waive certain protections, and KING LOUIES AUCTIONS is not responsible for lost or stolen packages delivered without a signature.

Do you Combine Shipping Costs?

Can shipping be combined for multiple lots?

Yes, shipping costs can be combined for multiple lots if all items are from the same auction. However, combined shipping depends on the size, weight, and fragility of the pieces you’ve won.

We’ll do our best to consolidate your shipment whenever safely possible. For questions or a custom quote, please contact us at kinglouiesauctions@gmail.com

How do I select shipping with KING LOUIES AUCTIONS during checkout?

After confirming your shipping address during checkout, simply select the “Arrange by KING LOUIES AUCTIONS” option.

Once selected, we’ll handle the entire shipping process for you—from pickup and professional packaging to secure delivery.

I accidentally selected shipping with KING LOUIES AUCTIONS — how do I cancel?

If you selected the “Ship with KING LOUIES AUCTIONS” option by mistake, please contact us as soon as possible at kinglouiesauctions@gmail.com to request a cancellation.

What if I don’t want to use shipping with KING LOUIES AUCTIONS? What other options do I have?

This depends on the options provided by the Auction House, which can be found in the auction’s terms and conditions or during checkout.

Most Auction Houses offer local pickup or allow buyers to arrange their own shipping through a third-party provider.

For specific details or to confirm available options, please contact the individual Auction House directly.

What if my item never shows up?

If you have a tracking number but your item shows no delivery progress, please contact our shipping support team atkinglouiesauctions@gmail.com

What is covered by insurance when shipping with KING LOUIES AUCTIONS?

In the unfortunate event that an item arrives damaged, please file a claim with our team. We will promptly review your case and determine the appropriate course of action to resolve the issue.

At KING LOUIES AUCTIONS, along with our trusted shipping partners, our priority is to ensure your items arrive safely and securely to their new home.

As a full-service shipping program, our goal is to provide a safe, fast, and transparent delivery experience for every auction purchase.

What is included in the Ship with KING LOUIES AUCTIONS quote?

Your shipping quote covers the full cost of pickup, packaging and materials, transportation, delivery, and insurance.

As a comprehensive, full-service shipping program, KING LOUIES AUCTIONS and our trusted partners strive to provide a safe, fast, and transparent delivery experience for your auction purchase.

What is Shipping with KING LOUIES AUCTIONS?

We partner with vetted, professional shipping services to provide hassle-free delivery of your one-of-a-kind items. Our trusted partners will handle pickup, expert packaging, and ship your item directly to the address you provide at checkout.

Currently, Shipping with KING LOUIES AUCTIONS is limited to participating auction houses and is only available for purchases completed through our website.

In some cases, shipping costs will be included in your purchase total and automatically charged to your payment method, depending on the auction terms. For more details, please refer to our Autopay help article.

You can easily find items eligible for Shipping with KING LOUIES AUCTIONS by filtering under Locations & Shipping.

Why do 3 out of every 4 bidders choose Shipping with KING LOUIES AUCTIONS at checkout?

Benefits include:

Shipping quotes clearly displayed on the item page
International shipping available across North America and Europe
100% insurance coverage on all shipped items
Real-time tracking updates via email and on the won item’s page

Here’s what some of our bidders have said about their shipping experience:“The whole process was straightforward and quick. KING LOUIES AUCTIONS shipping service was excellent.”
— Bidder, Won 19th Century Pastel Painting, February 2023“KING LOUIES AUCTIONS arranged the shipping and all I can say is ‘Wow.’ It was so easy and the price very fair. I am blown away with how perfect the experience was.”
— Bidder, Won Wrought Iron Gate, March 2023

On average, shipping quotes through KING LOUIES AUCTIONS are 35% less expensive compared to other shipping vendors like UPS, FedEx, and PackNShip.

When can I expect my items to be shipped to me?

You should receive tracking information within 2-3 weeks after payment, depending on the size of your item(s).

Crated or freight pieces may take an extra week for proper packaging and handling.

Where can I see updated information about my shipment?

You will receive email updates about the status of your shipped items. You can also check your “Won Items" page and select a particular invoice to see the current shipping status of that order

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