If your maximum absentee bid is reached during a live auction, it means there was competitive bidding that pushed the price up to your limit. This usually happens when another participant places a bid close to your maximum, prompting the system to automatically match and apply your top bid.

Example:
Let’s say you submitted a maximum absentee bid of $1000. During the live auction, another bidder places a $950 bid. Because your $1000 bid is already on file, the system automatically uses it to outbid the $950 offer.

Why the System Jumps to Your Maximum Bid:
When the live auction begins, the system doesn’t start from the opening bid and work its way up through each increment. Instead, it may immediately place your highest absentee bid to reflect current demand and speed up the process. This helps avoid unnecessary delays and brings the auction straight to the active bidding level.

Important Note About Absentee Bidding at KING LOUIES AUCTIONS

At KING LOUIES AUCTIONS, the KING LOUIES AUCTIONS system ensures fair bidding by preventing users from bidding against themselves. This means that if you place a new absentee bid on a lot you’ve already bid on, your previous bid will automatically be replaced. You can only have one active maximum absentee bid per lot at any given time.

To view or manage your absentee bids, simply visit your My Bids page.

If KING LOUIES AUCTIONS allows bids below the starting price, you’ll be able to submit a lower absentee bid without encountering an error. However, if bids below the starting price are not permitted, the system will not accept them.

During the live auction, the only way to place a bid below the starting price is if the auctioneer manually lowers the opening bid. If this happens, the change will be reflected in real-time on your bid button in the live bidding console.

Please note: Most auction houses, including KING LOUIES AUCTIONS, typically do not accept bids below the starting price.

At KING LOUIES AUCTIONS, bidding increments are determined by our in-house structure and may vary depending on the current bid amount. As the price increases during the live auction, the bidding increment will adjust accordingly to reflect the appropriate level for that range.

You can view the full list of bidding increments by checking the Auction Details or reviewing the Terms & Conditions at the bottom of any listed catalog on our website.

BID INCREMENTS

If you win a lot, it will appear in your Won Items page within your profile. You will also receive an email notification confirming your win.

To view your won items, simply hover over or click the Account drop-down menu and select "Won Items."

On this page, you’ll find a list of all items you’ve won. You can also contact the auction house directly or pay your invoice if it has been sent through KING LOUIES AUCTIONS.

Please note that all payment and shipping arrangements are handled directly with the auction house. If you don’t find the information you need in the auction’s Terms & Conditions, we recommend reaching out to the auction house for assistance. Typically, auction houses send an invoice with payment instructions via email within 24–48 hours after the auction closes.

At KING LOUIES AUCTIONS, bidders can view the leading absentee bid for an item at the next increment above the next lowest absentee bid.

For example:
If one bidder places a bid of $80 on an item, and you place a bid of $100 with a $10 increment, anyone else viewing the item will see the current bid as $90.

When you place a bid, the system will notify you if you are the highest absentee bidder on that item. If another bidder submits a higher absentee bid than yours, you will receive an email notification informing you that you have been outbid. This update will also be visible on your My Bids page.

Reserve Prices and Buyer Information at KING LOUIES AUCTIONS

To protect the bidder experience, KING LOUIES AUCTIONS does not reveal reserve prices through the system.

Some auction houses may choose to disclose whether an item has a reserve or if the reserve has not yet been met, but this is entirely up to the auction house’s discretion.

Please note: Auction houses are not required to notify buyers if an item has a reserve price.

How to Place Absentee Bids at KING LOUIES AUCTIONS

You can place absentee bids in advance of the live auction. Our hassle-free absentee bidding system helps ensure you get the best possible price on the items you want. Be sure to submit your maximum bid amount—the highest amount you’re willing to pay for the item—before the live auction begins.

Your bid will automatically stay at the lowest amount necessary to keep you in the lead and will only increase up to your maximum if another bidder places a competing bid.

To place an absentee bid:

1. Select your maximum bid from the drop-down menu on the item page.

2. You may also enter a custom bid by typing an amount or by clicking “Enter a Custom Bid.” We’ll automatically round your custom bid to the nearest increment.

3. Confirm your bid amount, including the applicable buyer’s premium.

4. Agree to the Terms of Sale by clicking the “Confirm” button.

5. Finally, you will receive a confirmation that your bid was submitted.

Please note: All bidders and bids must be approved by the auctioneer for the bid to be processed during the live auction.

How Absentee Bids Are Submitted Automatically:

Your absentee bid will be placed on your behalf based on the following criteria:

1. If no other bids start at the starting price.

2. If there are other absentee bids, the system starts at the lowest non-competitive amount.

   Example: You place a $100 absentee bid and another bidder places a $300 bid. The starting price is $70. The first bid submitted will be $110 (or the next increment above $100), in your favor.

3. If two absentee bids are for the same amount, the auction will open at that amount for the bidder who placed their bid first.

   Example: You place a $100 bid on Tuesday, and another bidder places a $100 bid on Thursday. The auction will open at $100 in your favor.

4. If the auction floor places a bid, the system will submit a competing bid at the next increment up.

5. If someone bids live online using the bidding console, the system will match that bid amount.

6. Bidding stops once your maximum absentee bid is reached. Live bidders must surpass your maximum absentee bid to become the high bidder.

Absentee bids placed before the auction can be retracted up to 2 hours prior to the auction start time. Other types of bids cannot be retracted.

To retract an absentee bid:

1. Visit your My Bids page.

2. Locate the bid you wish to retract.

3. Click the “Retract” button.

If you accidentally place a bid during the live auction, it is recommended to contact the auction house directly to explain the situation and inquire about possible assistance. You can do this by clicking the “Ask A Question” link on the item’s listing page.

Please note, KING LOUIES AUCTIONS serves as a facilitator for the auction. The decision to cancel or retract a sale is at the sole discretion of the auction house.

Reserve Prices at KING LOUIES AUCTIONS

Reserve prices represent the minimum amount an item will sell for. These prices are set by auctioneers to ensure certain price targets are met. If the reserve price is not reached during bidding, the item will not be sold.

How Does the Reserve Price Affect Bidding?

• Bidders will be notified when their absentee bids are below the set reserve price. These alerts appear on the item lot pages and on your My Bids page.

• If your bid during a live auction is below the reserve price, you will be prompted to place a higher bid closer to the reserve.
  Note: Auctions with live auctioneers conducting the sale may not prompt for a higher bid, as auctioneers are strongly discouraged from this behavior.

Guidelines Our Auction House Partners Follow When Setting Reserves:

• Reserves should not exceed the low estimate, which is intended to be a reasonable and achievable final price.

• Reserve prices cannot be changed after the item has been sold.

• Once the reserve is met, the item is considered sold, and lots cannot be canceled afterward due to failure to reach a perceived value.

• Bidders who win an item by bidding above the reserve price are not allowed to cancel the sale.

• Buyers should always be informed if an item has a reserve price. The reserve price feature is used to communicate this clearly on our site.

• Auction houses must not bid on their own items above the reserve price.

• Any changes to reserves must be made no later than two hours prior to the start of the auction.

Buyer’s Premium at KING LOUIES AUCTIONS

A buyer’s premium is an additional service charge that the buyer is responsible for, which may be added to the final price of sold items. If a buyer’s premium applies, it will be clearly indicated on the item page.

Each auction house sets its own buyer’s premium rate.

What is Buy It Now / Make An Offer?

The Buy It Now / Make An Offer feature allows auction houses to sell items that may not have sold during the live auction or did not meet the reserve price. It also gives buyers the opportunity to purchase an item at or below the reserve price.

When a listing is marked Buy It Now, the bidding option is replaced by “Buy Now” and “Make an Offer” links. These listings are typically available for up to 14 days after the auction concludes.

• Selecting “Buy Now” means you agree to purchase the lot immediately at the price set by the auctioneer.

• Selecting “Make an Offer” lets you propose a different price to the auctioneer for consideration.

Please note, the auctioneer reserves the right to accept or decline any offers made on the item.

Bid Limits at KING LOUIES AUCTIONS

Auction houses have the ability to limit the total value of items you can win in a given catalog. Bid limits are typically applied to new bidders on the KING LOUIES AUCTIONS platform, especially those with little or no bidding history, or new bidders at a specific auction house. Each auction house sets and manages its own bid limit policies.

You can check if a bid limit has been placed on you by reviewing the auction page or the item page.

If you’d like to request an increase to your bid limit, please contact the auction house directly by clicking the “ASK A QUESTION” link on any of their listings.

Will the Auction House Be Able to See My Maximum Bid?

Yes, the auction house can see your maximum absentee bid amount. This helps them understand the bidding activity and manage the auction process. However, your maximum bid is kept confidential from other bidders to maintain a fair bidding environment.

If you have not successfully paid for an item you won, KING LOUIES AUCTIONS may file a dispute on your account. This serves as a warning to other auction houses regarding a failure to complete payment.

To resolve a dispute, you must communicate directly with KING LOUIES AUCTIONS.

Please note that unresolved disputes can impact your ability to bid in future auctions, so it’s important to address them promptly.

If you have an open dispute on your account from an auction house that is no longer listing with KING LOUIES AUCTIONS, please contact our Bidder Support Team at kinglouiesauctions@gmail.com.

Include the following information in your email:

• The name of the auction house

• The date of the auction

• The item(s) associated with the dispute

We will review the details and determine if the dispute can be removed from your account.

Disputes are filed by auctioneers when an invoice is not paid within the required time frame.

To avoid disputes, always review the auction house's payment terms before placing a bid, and ensure you can make payment within their specified window.

Unresolved disputes may impact your ability to bid in future auctions. We strongly encourage you to resolve any disputes directly with the auction house as soon as possible. You can reach them using the contact information on your invoice or by clicking the "Ask a question" link on any of their listings.

To view your open disputes and easily contact the auction house, go to your Won Items page on KING LOUIES AUCTIONS.

Disputes are filed against your account by an auction house if you have not successfully paid for an item you won within the required time frame. These disputes serve as a flag to alert other auctioneers of non-payment activity.

You will receive a notification when a dispute is opened against you. To resolve it, you must contact the auction house directly using the information provided on your invoice or their listing page.

Unresolved disputes may limit your ability to bid in future auctions, so we encourage you to resolve them as quickly as possible.

To view your open disputes and contact the auction house directly, go to your Won Items page and filter by Status: Open Disputes, or click here.

If you need assistance with dispute resolution, please reach out to our Support Team at kinglouiesauctions@gmail.com.

If you believe you won an item but the auction house says otherwise, we recommend the following steps:

1. Check Your Account:
   Visit your Won Items page on KING LOUIES AUCTIONS to confirm whether the item appears in your purchase history.

2. Review the Bid History:
   Look at the bid history on the item’s listing page. This can help clarify if your bid was the highest at the close of the auction.

3. Contact the Auction House Directly:
   If you still believe there’s an error, reach out to the auction house. Use the contact information provided on the listing or your invoice page, or click the "Ask a question" link on their listing.

4. Still Need Help?
   If you're unable to resolve the issue with the auction house, contact our Support Team at kinglouiesauctions@gmail.com, and we’ll review the matter further.

Old Dispute on Your Account? We’re Here to Help

If you have a dispute on your account that is over a year old and you’ve already attempted to resolve it directly with the auction house, please contact our Bidder Support Team at kinglouiesauctions@gmail.com.

In your email, include the following details:

• Name of the auction house

• Date of the auction

• Item(s) involved in the dispute

• A brief summary of your communication attempts

Our team will be happy to review the information and, if appropriate, reach out to the auction house on your behalf to assist in resolving the matter.

If you have reached out to the auction house and have not received a response, please contact our Support Team at kinglouiesauctions@gmail.com.

We’ll be happy to review your case and assist by reaching out to the auction house on your behalf to help mediate a resolution.

A dispute is a flag placed on your account when you win an item in an auction but fail to complete payment.

Please note: All disputes are filed by the auction house, not by King Louies Auctions, and must be resolved directly with the auction house.

Disputes can affect your ability to bid in future auctions, so it’s important to resolve them promptly. You can do this by:

• Paying the outstanding invoice

• Or contacting the auction house to request a release from the sale

To view your open disputes and get in touch with the auction house, visit your Won Items page and look for items marked with an open dispute.

You can choose to receive text message alerts for key auction updates by visiting your Email & Notifications settings page.

Under Auction Alerts, simply check the box to enable any or all of the following SMS notifications:

• Outbid Notifications – Get real-time alerts when you’re outbid

• Auction Reminders – Never miss the start of an auction

• Payment Reminders – Stay on top of your invoices

Enabling these alerts ensures you never miss an important update.

To receive alerts from specific auction houses:

1. Enter the auction house name in the search bar.

2. On the auction house’s profile page, click the blue FOLLOW button.

3. Once the button changes to FOLLOWING, your alert has been successfully set up.

To stop receiving alerts from that auction house, simply click the FOLLOWING button again to unfollow.

To make sure you’re receiving important emails, such as invoices and auction updates, please follow these steps:

1. Verify Your Email Address
   Go to Your Account > Account Settings and ensure the email listed in the Email field is accurate.

2. Check Your Subscription Preferences
   Visit Your Account > Emails & Notifications to confirm that you’re subscribed to the types of emails you want to receive.

3. Check Your Spam or Junk Folder
   Sometimes, email providers mistakenly filter messages. Look in your spam or junk folder for any missing emails, especially invoices.

You’ll receive notifications to keep you informed about your auctions and account, including:

• Outbid Alerts when someone bids higher than you

• Auction Reminders so you don’t miss the start of an auction

• Payment Reminders for items you’ve won

• Shipping Updates (when available)

• Account and Security Notifications

You can choose how you want to get these—by email, text message, or app notifications—by updating your preferences in Your Account > Emails & Notifications.

If your item arrives damaged, please complete the attached form. Our claims department at KING LOUIES AUCTIONS will begin processing your insurance claim promptly.

A claims adjuster will reach out to you within 2–3 business days to review your submission and discuss the next steps.

Most claims are resolved within 1–2 weeks.

If your item arrives damaged, missing, or is lost in transit, please complete and submit a claim form. Our team will review your claim promptly and determine the appropriate course of action to resolve the issue.

KING LOUIES AUCTIONS partners exclusively with trusted, professional shipping providers to ensure secure and hassle-free delivery of your unique purchases.

Our shipping partners will handle the pickup, professional packaging, and delivery of your item to the address provided at checkout.

Please note: Shipping through KING LOUIES AUCTIONS is currently available only for purchases made directly through our platform and with participating auction houses.

In some cases, shipping costs may be automatically included in your payment, depending on the terms outlined in the auction listing.

Contact our shipping support team at:
kinglouiesauctions@gmail.com

Yes, you can contact our shipping support team to request an address update.

If the change is possible, please note that additional fees may apply. However, if your item is already in transit, we may be unable to update the shipping address.

Please contact our shipping support team at kinglouiesauctions@gmail.com and we will do our best to accommodate your request.

Please note, address change requests must be made before you receive a tracking number. If you have already received a tracking number, please reach out directly to the shipping carrier’s support team for assistance.

If you would like to expedite your shipment, please contact our shipping support team at kinglouiesauctions@gmail.com.

Yes, if you have a preferred shipping carrier, please contact our support team at kinglouiesauctions@gmail.com before your item has shipped.

In some cases, we may be able to partially disassemble items to lower shipping costs or improve handling and packaging. If you’d like to explore this option, please contact our support team at kinglouiesauctions@gmail.com before your item is packed for shipment.

Please note that disassembly is not always possible and may depend on the item's construction and condition.

Yes, in some cases we can remove the signature requirement upon request. To do so, please contact us at kinglouiesauctions@gmail.com before your item is shipped.

Important: Removing the signature requirement may waive certain protections, and KING LOUIES AUCTIONS is not responsible for lost or stolen packages delivered without a signature.

Can shipping be combined for multiple lots?

Yes, shipping costs can be combined for multiple lots if all items are from the same auction. However, combined shipping depends on the size, weight, and fragility of the pieces you’ve won.

We’ll do our best to consolidate your shipment whenever safely possible. For questions or a custom quote, please contact us at kinglouiesauctions@gmail.com

After confirming your shipping address during checkout, simply select the “Arrange by KING LOUIES AUCTIONS” option.

Once selected, we’ll handle the entire shipping process for you—from pickup and professional packaging to secure delivery.

If you selected the “Ship with KING LOUIES AUCTIONS” option by mistake, please contact us as soon as possible at kinglouiesauctions@gmail.com to request a cancellation.

This depends on the options provided by the Auction House, which can be found in the auction’s terms and conditions or during checkout.

Most Auction Houses offer local pickup or allow buyers to arrange their own shipping through a third-party provider.

For specific details or to confirm available options, please contact the individual Auction House directly.

If you have a tracking number but your item shows no delivery progress, please contact our shipping support team at kinglouiesauctions@gmail.com

In the unfortunate event that an item arrives damaged, please file a claim with our team. We will promptly review your case and determine the appropriate course of action to resolve the issue.

At KING LOUIES AUCTIONS, along with our trusted shipping partners, our priority is to ensure your items arrive safely and securely to their new home.

As a full-service shipping program, our goal is to provide a safe, fast, and transparent delivery experience for every auction purchase.

Your shipping quote covers the full cost of pickup, packaging and materials, transportation, delivery, and insurance.

As a comprehensive, full-service shipping program, KING LOUIES AUCTIONS and our trusted partners strive to provide a safe, fast, and transparent delivery experience for your auction purchase.

Shipping is now available for select auctions on KING LOUIES AUCTIONS.

We partner with vetted, professional shipping services to provide hassle-free delivery of your one-of-a-kind items. Our trusted partners will handle pickup, expert packaging, and ship your item directly to the address you provide at checkout.

Currently, Shipping with KING LOUIES AUCTIONS is limited to participating auction houses and is only available for purchases completed through our website.

In some cases, shipping costs will be included in your purchase total and automatically charged to your payment method, depending on the auction terms. For more details, please refer to our Autopay help article.

You can easily find items eligible for Shipping with KING LOUIES AUCTIONS by filtering under Locations & Shipping.

Why do 3 out of every 4 bidders choose Shipping with KING LOUIES AUCTIONS at checkout?

Benefits include:

• Shipping quotes clearly displayed on the item page

• International shipping available across North America and Europe

• 100% insurance coverage on all shipped items

• Real-time tracking updates via email and on the won item’s page
  
  

  Here’s what some of our bidders have said about their shipping experience:

  “The whole process was straightforward and quick. KING LOUIES AUCTIONS shipping service was excellent.”
  — Bidder, Won 19th Century Pastel Painting, February 2023

  “KING LOUIES AUCTIONS arranged the shipping and all I can say is ‘Wow.’ It was so easy and the price very fair. I am blown away with how perfect the experience was.”
  — Bidder, Won Wrought Iron Gate, March 2023
  
  On average, shipping quotes through KING LOUIES AUCTIONS are 35% less expensive compared to other shipping vendors like UPS, FedEx, and PackNShip.

You should receive tracking information within 2-3 weeks after payment, depending on the size of your item(s). 

Crated or freight pieces may take an extra week for proper packaging and handling. 

You will receive email updates about the status of your shipped items. You can also check your “Won Items" page and select a particular invoice to see the current shipping status of that order.

KING LOUIES AUCTIONS does not guarantee the authenticity of the items listed on our platform, as we are not in possession of the items at any time. We encourage bidders to be fully informed before making any bidding decisions.

Please review each item carefully before placing a bid or making a purchase. Request any information you need in order to feel confident about bidding on an item you’re interested in.

This may include:

• Reviewing all available images

• Requesting additional photos from the Auction House

• Asking for a detailed condition report

• Confirming any specific details that are important to you but not mentioned in the item description

If you need more information about an item's condition, you can reach out to the Auction House by using the “Ask a Question” button located on every listing page.

If you’ve already won an item, you can also visit the Get Help section on the Won Items page. There, you’ll find answers to common questions about payment, shipping, and item inquiries based on the status of your order (such as paid, shipped, or in transit).

If you need additional information about a lot that isn't provided in the listing, you can contact the Auction House directly using the “Ask a Question” button found on each listing page.

If you’ve already won an item, visit the Get Help section on the Won Items page. It includes answers to common questions related to payment, shipping, and item inquiries based on the current status of your order (e.g. paid, shipped, in transit, etc.).

A condition report goes beyond the basic lot description. It’s a detailed document provided by the Auction House that describes the appearance and overall quality of a lot.

If you’d like specific details or additional photographs to help you feel 100% confident before placing a bid, you can request them directly from the Auction House. Just click the “Ask a Question” button located beneath any item on the auction listing.

To view a lot’s full description, start by locating the specific item you're interested in. Click on the cover photo to open the lot's detail page.

On that page:

• The lot number will appear in the top right corner.

• The lot title is located just below the lot number.

• Scroll down below the images to find the “Item Details” section — this is where you’ll see the full lot description.

Each Auction House sets its own terms and conditions for each sale — including policies related to refunds and returns. Because these terms can vary from one auction to another, we strongly encourage all bidders to review the specific terms and conditions of the auction you plan to participate in for complete details.

KING LOUIES AUCTIONS is a marketplace made up of independent Auction Houses, Galleries, and Wholesalers. Because of this, refunds, returns, and exchanges are handled differently by each Auction House.

IMPORTANT: Always review the Auction House’s Terms and Conditions — found under the “View Auction Policy for Details” link and again during the registration process.

Here are examples of helpful questions you can ask the Auction House before or after the auction:

Questions to Ask Before Bidding

• Condition:
  “Are there any chips, scratches, stains, or other damage not mentioned in the listing or condition report?”

• Shipping:
  “How much would shipping to New York City cost?”
  “Do you offer overnight or expedited shipping?”

• Policies:
  “What is your return policy?”

After the Auction

The item I received is different from what I won — what should I do?
If you believe the item you received does not match what was shown in the auction, please reach out directly to the Auction House you purchased from.

If you’ve already tried contacting them by email and phone without a response, please contact us at kinglouiesauctions@gmail.com. We’ll reach out to the Auction House on your behalf to help resolve the issue.

KING LOUIES AUCTIONS does not provide appraisal, authentication, or condition evaluation services.

If you would like an appraisal, we recommend connecting with a local auction house. You can use our “Auctions Near Me” feature to find one in your area that may be able to assist you.

You may also explore our Auction House Directory, where you can search by country and, within the United States, by state, to locate auction houses in your region.

KING LOUIES AUCTIONS works exclusively with established businesses and does not accept items on consignment directly from individuals, nor do we provide valuation services. However, we are happy to guide you with the best available options for selling your items.

Here are two recommended paths:

1. Consignment Submission
   You can submit your item to our Consignments Database. This database is accessed by over 7,000 auctioneers who list with KING LOUIES AUCTIONS. If your item is a good fit, interested auctioneers will reach out to you directly regarding consignment.

2. Connect with a Local Auction House
   If you prefer to work directly with an auctioneer in your area, you can use our “Auctions Near Me” feature to locate a nearby auction house and discuss consigning with them.

At this time, KING LOUIES AUCTIONS does not provide appraisal, authentication, or condition evaluation services.

However, you may be able to obtain these services through a local auction house. Simply use our “Auctions Near Me” feature to find an auction house in your area that can assist you further.

Thank you for your interest in becoming a listing auctioneer with KING LOUIES AUCTIONS!

Are you looking to:

• Expand Your Business to a Global Auction Audience?
  Connect with millions of motivated and engaged bidders through our platform.

• Reach Serious, High-Value Buyers?
  Gain access to an audience of loyal collectors and buyers with a proven track record of successful transactions.

• Sell to a Trusted & Verified Community?
  Work with bidders who are pre-screened, ensuring one of the lowest dispute and non-paying bidder rates in the industry.

• Boost Your Sales with Powerful Advertising?
  Auctions promoted through KING LOUIES AUCTIONS advertising channels see, on average, a significant increase in bidder engagement and sales results.

To learn more about joining as a listing auctioneer and to hear from current sellers about their success, please visit:
👉 [KING LOUIES AUCTIONS – Become a Seller]

Simply complete the requested information, and once reviewed, a member of our sales team will contact you within 48 hours.

Note: If you are an individual looking to sell one or more personal items, please submit your property to our Consignments Database. Our auction house partners will review your submission and contact you directly if your items are a fit for consignment.

How to Create a KING LOUIES AUCTIONS Account

1. Click “Join”
   On the upper-right corner of our website, click the JOIN button to begin creating your account.

2. Complete Your Profile
   After registering, go to your Account Settings to fill in your personal details, then click SAVE to confirm.

3. Sign Up on Mobile
   Prefer bidding on the go? Download the KING LOUIES AUCTIONS mobile app (available on iOS and Android).

   • Once installed, open the app.

   • Go to the “Me” tab at the bottom toolbar.

   • Tap Join to create your account.

With your account ready, you’ll be able to register for auctions and start bidding anytime, anywhere.

What Type of Tax Exemption Documentation is Acceptable?

To qualify for tax exemption with KING LOUIES AUCTIONS, you must provide:

• A valid exemption certificate for the state where the item will be shipped or picked up, and

• A copy of your registration permit, or alternatively, an official sales and use tax document issued by the jurisdiction showing your registered name and number.

Examples of acceptable documents include:

• Electronic returns

• Official notices

• Address change letters

⚠️ Handwritten documents are not acceptable.

Many states have their own tax-exemption certificates available online. Some also accept multi-jurisdiction forms, such as:

• The Streamlined Sales Tax Certificate of Exemption (Streamlined Sales Tax Governing Board), or

• The Uniform Sales & Use Tax Exemption/Resale Certificate (Multi-State Tax Commission).

👉 Please note: Your registration permit, exemption certificate, and invoice must all match in order to ensure eligibility.

How to Upload Your Sales Tax Certificate

1. Log in to your account at www.kinglouiesauctions.com

2. Click My Account in the top-right corner, then select Account Settings

3. Check the box for I am tax exempt — this will open the Tax Exemption tab

4. In the pop-up window, click Upload Certificate

   • If the pop-up doesn’t appear, click the Tax Exemption tab manually

5. Select the applicable state from the drop-down menu and click Add Certificate

How to Cancel or Delete Your KING LOUIES AUCTIONS Bidder Account

To close your bidder account:

1. Log in to your account at www.kinglouiesauctions.com

2. Go to Account Settings

3. Click the Delete Account link located next to your username

⚠️ Important:

• You will not be able to delete your account if you have an outstanding dispute or an unpaid invoice.

• Please ensure all balances are settled before requesting deletion.

How to Log In to Your KING LOUIES AUCTIONS Account

On the Website

1. Click LOG IN at the top of the homepage.

2. Enter your email address/username and password.

3. If you don’t yet have an account, simply click JOIN to create one.

How to Manage Payment Methods on KING LOUIES AUCTIONS

Accessing Your Payment Settings

1. Log in to your account at www.kinglouiesauctions.com

2. Click the “Hi, (Name)” dropdown in the top-right corner.

3. Select Account Settings.

4. Scroll down to the Payments section to add, update, or remove payment methods.

Adding a Credit Card or ACH (Bank Transfer)

• When you add a card to your profile, our system contacts your issuing bank to confirm validity.

• This is not a charge—just a verification hold.

• If you receive an error:

  • Ensure the card has not expired.

  • Double-check that all information entered matches your card exactly.

Deleting a Card on File

⚠️ Please note:

• Cards can only be deleted via the web or mobile web browser.

• The mobile app does not support removing cards.

• You cannot delete a card if you have outstanding invoices or active bids.

👉 Tip: If you’d like to switch to a new card, simply add the new card and set it as your Primary Card.

You can view items you have won by visiting the Won Items page on the website 

How to Change Your Primary Credit Card

1. First, add a new credit card to your account.

2. Once added, click the circle next to the card you would like to set as your Primary Card.

3. Your selection will be saved automatically.

   • This new Primary Card will be the default card charged if you are automatically billed for items you’ve won.

Troubleshooting

If you receive an error message when adding your card:

• Double-check that your credit or debit card details are correct (number, expiration, CVV, and billing address).

• If the issue persists, try adding a different card or use an alternative payment method such as e-check (ACH).

How to Reset Your Password

On the Website

1. Click Log In in the top-right corner of the homepage.

2. Select Forgot Password?

3. Enter the email address associated with your KING LOUIES AUCTIONS account.

4. Click Send Reset Instructions.

5. Check your email for a reset link, then click the link and enter your new password in both fields to confirm.

💡 Tip: If you don’t see the email in your inbox, check your Spam, Junk, or Promotions folders.

Yes, the auction house will have access to your latest information. 

What if I Paid the Auction House Directly?

If you made your payment directly to the Auction House rather than through the KING LOUIES AUCTIONS platform, don’t worry — we can help.

1. Please email kinglouiesauctions@gmail.com with your proof of payment (such as a bank statement, credit card statement, or payment confirmation).

2. Once we have verified your payment, we will update your account and mark those items as Paid.

Suspended Accounts on KING LOUIES AUCTIONS

Bidders with a suspended account cannot place bids on KING LOUIES AUCTIONS. While you may still be able to register for auctions, approval is unlikely until the suspension is resolved.

Why an Account May Be Suspended

An account may be suspended if:

• You have two or more unresolved disputes. (To view your open disputes, log in to your account and check your dispute history.)

• There are security issues that require further verification or action.

How to Reinstate Your Account

• Your account will only be reinstated once all disputes are fully resolved.

• If one dispute is resolved but others remain open, your account will remain suspended until all are closed.

• To begin resolving disputes, contact the auctioneer directly to ask what steps are required.

• If you encounter difficulties, or once disputes are resolved, please email us at kinglouiesauctions@gmail.com for assistance.

We understand that account suspensions can be frustrating. Our team is here to work with you to resolve issues and restore your bidding privileges as quickly as possible.

How to Verify Your Mobile Phone Number

Verifying your mobile number helps build trust with auction houses and ensures you receive important, time-sensitive SMS notifications to the correct device.

⚠️ At this time, phone verification can be completed only on a mobile or desktop browser — it is not available through the KING LOUIES AUCTIONS app.

Steps to Add and Verify Your Phone Number

1. Log in and go to My Account > Account Settings.

2. Under My Profile, locate the Mobile Phone Number field.

3. Select your country (the country code will be added automatically).

4. Enter your area code and phone number.

5. Click Continue — a 6-digit code will be sent to you via SMS.

6. Enter the 6-digit code to complete verification.

Managing SMS Notifications

Once your number is verified, you can adjust your text message settings by navigating to:
My Account > Emails & Notifications

📱 Standard message and data rates may apply for any SMS notifications sent or received.

How it Works

1. After you win an item at King Louies Auctions, you’ll receive an invoice.

2. Click the “Check Out” button to go to the secure checkout page.

3. Select Zip as your payment method.

4. Enter a few details—if you qualify, you’ll be instantly approved (no long forms or hard credit checks).

5. Pay the first 25% at checkout with your credit or debit card.

6. The remaining 3 payments are billed automatically every two weeks over the next 6 weeks.

What is Zip?

Zip is a trusted buy now, pay later platform. It allows you to split your purchase into 4 equal installments using your credit or debit card. This way, you can take home your treasures today and pay over time.

Why don’t I see Zip for every purchase?

• Zip is available for purchases up to $5,000.

• It’s only available with auction houses that accept online payments through King Louies Auctions’ checkout system.
  💡 To see which auctions qualify, filter by Payment Options > Pay Online.

Who can use Zip?

To use Zip, you must:

• Live in the United States

• Be 18 years or older

• Have a valid US mobile number

• Pay with a credit or debit card

Fees

A small processing fee applies, spread across your four payments:

Zip Account & Notifications

• You can view your Zip orders anytime at Zip’s Customer Portal.

• Instead of a traditional password, Zip uses your mobile number with SMS verification.

• You’ll receive email and SMS reminders before each payment is due.

Common Questions

When is my first payment due?

Your first 25% payment is due immediately at checkout. The rest is billed automatically every 2 weeks.

Can I pay early?

Yes! Log in to the Zip app or customer portal and select the order you’d like to pay off ahead of schedule.

What if I’m not approved?

No problem—you can still pay by eCheck (ACH) or any major credit card during checkout.

What if I have trouble paying?

If your card is declined (e.g., insufficient funds, expired card), Zip may charge a late fee.
👉 Keep your payment method up-to-date in the Zip portal. If you need help, contact Zip Support.

Can I change my payment card after checkout?

Yes:

1. Log into the Customer Portal.

2. Go to Orders > View Order.

3. Click Edit next to your card, select the new card, then click Use this Card.

How do refunds work?

• For a full refund, you’ll be reimbursed for payments already made, and future installments will be canceled.

• For a partial refund, upcoming payments are reduced/canceled first, and then any overpayments are refunded back to you.

How to Cancel a Sale or Return an Item

If you wish to cancel a purchase or return an item, you will need to contact the Auction House directly.

• You can do this by clicking the “Ask A Question” button on the item’s listing, or

• By using the contact details provided on your invoice.

⚠️ Important:
KING LOUIES AUCTIONS acts solely as a facilitator of the auction process. The decision to cancel a sale or accept a return is entirely at the discretion of the Auction House.

How to Pay Your Invoice

Auction houses typically send an invoice with payment instructions within 12–24 hours after the close of an auction.

• Most invoices will include a blue “Pay Now” button, which will take you to a secure checkout page where you can complete your payment quickly and easily.

• If your invoice does not include a “Pay Now” button, please follow the payment instructions provided in the Auction House’s Terms & Conditions.

Troubleshooting Payment Issues

1. Check Your Payment Method

• Go to your Account Profile to confirm that your payment details are correct.

• On the mobile app:

  • Tap Me → Account Settings → Card on File.

• Verify that the credit/debit card on file is valid.

  • If not, tap Change or update your card in Account Profile.

  • Select the Primary Card you want to use.

👉 Once your card details are updated, you can remove old cards as long as you have no outstanding invoices or active bids.

2. Completing Checkout

• After updating your payment method, use the Check Out link on your invoices to go directly to the secure checkout page.

3. “Pay Now” Button Greyed Out

If the Pay Now button is inactive:

• Make sure you’ve clicked Continue to Payment to unlock the button.

• If it’s still greyed out:

  • Clear your browser’s cache and cookies.

  • Turn off auto-fill in your browser settings.

  • Try a different browser.

4. Still Having Trouble?

If none of these steps resolve the issue, please contact us at 📧 kinglouiesauctions@gmail.com and include:

• The error message you are receiving

• A brief description of the problem

Our support team will investigate and help resolve the issue promptly.

What to Do If You Haven’t Received Shipping or Tracking Information

If you’ve already paid your invoice but are still waiting on shipping or tracking details:

1. Contact the Auctioneer Directly

   • Call or email the auctioneer or their recommended shipping partners.

   • Be sure to also review their Shipping & Pickup Options and Auction Policy for details on:

     • Expected shipping timeframes

     • Whether shipping is handled directly by the auctioneer or if you need to arrange it independently

2. If You Still Don’t Receive a Response

   • Please email our support team at 📧 kinglouiesauctions@gmail.com with the following details:

     • The auctioneer’s name

     • The auction date

     • A short explanation of your concern

Once we have this information, our Bidder Support Team will reach out to the Auction House on your behalf to help open the lines of communication and encourage a prompt response.

Paying Safely Through KING LOUIES AUCTIONS

⚠️ Important Security Reminder:
Never share your payment credentials (such as card numbers or bank details) by email, text, fax, or any method outside of KING LOUIES AUCTIONS. Doing so may put you at greater risk of fraud or other security issues.

Secure Payments with KING LOUIES AUCTIONS

KING LOUIES AUCTIONS accepts multiple secure payment options, including:

• Major debit and credit cards

• eChecks (ACH)

• Installment payments (where available)

When you pay through KING LOUIES AUCTIONS:

• Your payment details are encrypted for secure storage.

• Auction houses and third parties never see your complete card or bank account information.

• KING LOUIES AUCTIONS will never request payment details outside of our official website or mobile app.

💡 How to know if seamless payments are accepted:
Check the auction house’s policy on the item page. If you see:
“Accepts seamless payments through KING LOUIES AUCTIONS” under Shipping, Payment & Auction Policies, then you can pay directly and securely through our platform.

Protecting Your Information

Auction houses only receive the information necessary to fulfill your order, such as your name and shipping address. For your protection, sensitive payment credentials are never shared.

Tax-Exempt Purchases

If you have a valid tax-exemption certificate:

• Upload it to your KING LOUIES AUCTIONS account.

• Tax exemption will automatically apply (where applicable) on purchases made directly through our platform.

Order Support

When paying through KING LOUIES AUCTIONS:

• You’ll receive an email confirmation for each transaction.

• To view your history:

  • Go to My Account > Won Items

  • Select View Order Confirmation for the relevant purchase

You can also use the Get Help button on the Won Items page for answers regarding:

• Payments

• Shipping

• Order status (paid, shipped, in transit, etc.)

For purchases completed outside of KING LOUIES AUCTIONS, please contact the auction house directly for assistance.

Payments When Auction Houses Don’t Use King Louies Payments

If an auction house does not process payments through King Louies Payments, they will provide their own payment instructions.

✅ You can usually find these instructions in the auction house’s Terms & Conditions.
✅ You will also receive an invoice directly from the auction house with their accepted payment methods and instructions.

📌 Always review the invoice carefully and follow the steps provided by the auction house to complete your payment.

Autopay by King Louies Auctions

Some auction houses offer Autopay to make it easier for bidders to pay for their items quickly and securely.

With Autopay by King Louies Auctions:

• Your card on file will be charged for the balance of your invoice either instantly, 24 hours, or 3 days after the invoice is sent (depending on the auction’s terms).

• This will only occur if you have not already made alternative arrangements with the auction house.

• Auctions that use Autopay will clearly state this in their Terms & Conditions and in the absentee bid box.

• Once you win items in an Autopay-enabled auction, you’ll receive email notifications letting you know when your card will be charged and for how much.

⚠️ Important: If you have made alternative payment arrangements directly with the auction house, please ensure your invoice is updated to avoid duplicate charges.
This feature is always at the discretion of the seller.

Autopay & Shipping

• In some cases, shipping costs may also be collected through Autopay.

• This can include shipping arranged by King Louies Auctions or by the auction house directly.

• If you wish to modify your shipping method, you can do so during manual checkout before Autopay runs (24–72 hours after invoice).

📦 To confirm whether shipping was included in your Autopay charge:

1. Go to My Account > Won Items > View Order Confirmation

2. Review the Shipping Method and Order Summary sections.

If you have any questions or need help regarding shipping charges, please email us at:
✉️ kinglouiesauctions@gmail.com

Didn’t get your invoice? Try these steps:

✅ Check your spam/junk folder
Sometimes email providers mislabel invoices as spam. To prevent this in the future, please add King Louies Auctions as a safe sender.

✅ Ask us to resend it
If you still can’t find it, contact our team directly and we’ll resend your invoice right away.

✅ Check your Won Items page

• Log into your account and go to My Account > Won Items

• If checkout is available, you’ll see a “Checkout” button next to your open purchases.

🚫 Don’t see the Checkout button? That means the invoice is being handled outside of the platform. In that case, please reach out to us directly for payment instructions.

Sales Tax on Purchases

Due to recent legislation, most U.S. states now require businesses to collect and remit sales tax on online purchases. This applies to all orders shipped to or picked up in states with sales tax requirements, regardless of where the seller is located.

Key Points:

• ✅ State-Based Rules: Each state has its own rules and tax rates.

• 🚫 No Tax States: Purchases shipped to or picked up in states without sales tax will not be charged tax.

• 🧾 Tax Exempt Buyers: If you have a valid tax exemption certificate, upload it to your account to ensure your purchases are not taxed.

At KING LOUIE’S AUCTIONS, we understand that you might want to update or revise your feedback after leaving it.

✅ Good news: Winning bidders can request edits to their reviews within 30 days of posting.

📩 To request a change, simply email our support team at kinglouiesauctions@gmail.com using the same email address linked to your account.

⏳ Review edit requests are usually processed within 1–2 business days.

Your feedback matters! Reviews help other bidders decide where to place their trust, so it’s important to keep them clear, helpful, and respectful. Please follow these simple guidelines to make sure your review is published:

✅ Be honest and balanced
Share what went well, and if needed, what could have been improved.

✅ Try resolving issues first
If you ran into a problem, reach out to the auction house or contact KING LOUIE’S AUCTIONS Support at kinglouiesauctions@gmail.com before posting your review. Many issues can be resolved quickly.

🚫 Avoid personal or sensitive details
For your safety, please do not include:

• Last names

• Addresses

• Phone numbers

• Email addresses

• Tracking numbers

• Profanity or inappropriate content

By keeping your review respectful and constructive, you’ll help fellow bidders make informed decisions while ensuring your feedback is published.

Having an Issue with an Auction House?

If you run into a problem with an auction house, please reach out to KING LOUIE’S AUCTIONS Support at kinglouiesauctions@gmail.com.

Our team will:

✔️ Work directly with you to help resolve the issue
✔️ Record a violation against the auction house if necessary

We’re here to make sure your bidding experience stays fair, secure, and enjoyable.

KING LOUIE’S AUCTIONS uses your reviews to calculate each auction house’s Rating with our custom system.

These ratings are updated in real-time and help determine whether an auction house earns Top Rated status.

Your feedback not only shapes an auction house’s reputation but also guides other bidders in making confident decisions.

At KING LOUIE’S AUCTIONS, Top Rated auctioneers set the gold standard. They consistently deliver excellence in:

• ✅ Accuracy of item descriptions

• ✅ Clear and timely communication

• ✅ Smooth and secure payment process

• ✅ Reliable shipping quality

How auctioneers earn & keep Top Rated status:

• ⭐ A minimum of 25 reviews

• ⭐ An Overall Rating of 4.5+, or ranking in the Top 20% for Accuracy, Communication, Payment, and Shipping

• ⭐ Listings that fully comply with KING LOUIE’S AUCTIONS’ Listing Policies

Being Top Rated means bidders can place their trust with confidence.

When you leave a review on KING LOUIE’S AUCTIONS, the auction house will be able to view:

• Your first and last name

• Your public review

• Any private feedback you share

• Your overall rating

💬 How Auction Houses Can Respond

• They can reply to your public review so other bidders can see their response.

• They can reply to your private feedback directly and privately.

If you win items at an auction, you’ll automatically receive a “Rate Your Experience” email about three weeks after the auction ends.

You can also leave a review anytime by visiting your Won Items page and clicking the “Rate Your Experience” button.

Your feedback helps keep our community strong and ensures future bidders know what to expect.

If you need further assistance, please email our Bidder Support Team at kinglouiesauctions@gmail.com.

To help us resolve your concern quickly, be sure to include as many details as possible—such as the auction house name, item won, auction date, and a short description of the issue.

🔔 Checking Your Email & Notification Settings

1. Go to your Email and Notification Settings.

2. Make sure the checkbox under either “Email, Browser, and SMS” is selected.

If you’ve confirmed your settings but are still experiencing issues, please email us at kinglouiesauctions@gmail.com and our Bidder Support Team will be happy to help you resolve this.

🎧 Audio During Live Auctions

Most auctions do not include audio. If an auction house does provide live audio, it will automatically appear on the bidding console during the live sale.

If you’ve confirmed that the auction offers streaming audio, please make sure you’re using a device with a stable Wi-Fi connection, as weak or unstable internet can affect streaming quality.

Still experiencing issues? Please email us at kinglouiesauctions@gmail.com and our support team will assist you.

Most auctions do not include live video. If an auction house does provide it, the video stream will automatically appear on the bidding console during the live sale.

If you’ve confirmed that live video is available, please ensure you’re using a device with a stable Wi-Fi connection, as poor internet speed or instability can affect video playback quality.

Still having trouble? Please email us at kinglouiesauctions@gmail.com and our support team will be happy to help.

📝 Registering Before You Bid

Placing a bid before completing registration will automatically send a registration request to the Auction House.

⚠️ Important: Your bid will not be valid during the auction unless the Auction House approves your registration.

We recommend completing registration ahead of time to avoid delays and ensure your bids are recognized.

📝 How to Register for an Auction

1. Sign in to your KING LOUIE’S AUCTIONS account.

2. Visit the auction page or the item page you’re interested in.

3. Click the blue “REGISTER FOR AUCTION” button.

Once your registration is approved by the Auction House, you’ll be ready to place bids during the live sale.

📝 Registering with an Absentee Bid

You can also register for an auction by placing an absentee bid ahead of time.

⚠️ Please note:

• Your registration must be approved by the Auction House before you can participate.

• If your request is not approved, any absentee bids you place will not be recognized during the live auction.

📝 Registering to Bid at KING LOUIE’S AUCTIONS

To participate in any KING LOUIE’S AUCTIONS sale, you must first register and be approved by the auctioneer.

⚡ Key points to know:

• Approval times and criteria vary. Some auctioneers approve all bidders quickly, while others may require additional information before granting approval.

• Once your registration is approved, you will receive a confirmation email.

• If your registration is still pending or declined within 24–48 hours before the auction begins, please contact the auction house directly to see if any additional details are required. Simply click the “Ask a Question” link on the item listing or auction catalog to reach out.

📍 Once registered, the auction will also appear under your My Auctions page in the account drop-down menu on KING LOUIE’S AUCTIONS.

⏳ Pending Registration Status

If your registration status shows as Pending, it means the auction house has not yet approved or declined your request.

📩 In some cases, the auction house may reach out to request additional information before making a decision. Be sure to check your Alerts (on browser) or Messages (in the app) for any communication from them.

⚠️ If your registration is still pending or has been declined 24–48 hours before the auction begins, we recommend reaching out directly to the auction house. You can do this easily by clicking the “ASK A QUESTION” link on the item listing or catalog.

❌ Declined Registration Status

Auction houses set their own criteria for approving bidders. Some approve most bidders with little to no checks, while others may have stricter requirements.

If your registration request has been declined, this means your bid was not processed. You must be approved by the auction house before your bids can be accepted.

👉 For future auctions, if your registration is pending or declined, we recommend reaching out to the auction house directly to ask if they need additional information from you. You can easily do this by clicking the “ASK A QUESTION” link on any of their listings.

🌍 International Shipping with KING LOUIE’S AUCTIONS

The availability of international shipping depends on the auction house and the shipping methods they provide.

• If the auction house offers Ship with Auction House, please review their auction policy and/or contact them directly to confirm whether they provide international shipping and to which destinations.

• If the auction house offers Ship with KING LOUIE’S AUCTIONS, we’re pleased to let you know that we ship not only to all 50 U.S. states and 5 U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), but also to the following international destinations:

Europe

• Austria (AT / AUT)

• Belgium (BE / BEL)

• Bulgaria (BG / BGR)

• Croatia (HR / HRV)

• Cyprus (CY / CYP)

• Czech Republic (CZ / CZE)

• Denmark (DK / DNK)

• Estonia (EE / EST)

• Finland (FI / FIN)

• France (FR / FRA)

• Germany (DE / DEU)

• Greece (GR / GRC)

• Hungary (HU / HUN)

• Ireland (IE / IRL)

• Italy (IT / ITA)

• Latvia (LV / LVA)

• Lithuania (LT / LTU)

• Luxembourg (LU / LUX)

• Malta (MT / MLT)

• Netherlands (NL / NLD)

• Poland (PL / POL)

• Portugal (PT / PRT)

• Romania (RO / ROU)

• Slovakia (SK / SVK)

• Slovenia (SI / SVN)

• Spain (ES / ESP)

• Sweden (SE / SWE)

• United Kingdom (GB / GBR) – England, Northern Ireland, Wales

North America

• Canada (CA / CAN)

📦 Tracking Your Shipment with KING LOUIE’S AUCTIONS

The availability and method of tracking your items depend on the shipping option you selected during or after checkout.

🚚 Ship with Auction House

• Shipment updates and tracking details must be requested directly from the auction house.

• You can contact them from your Won Items page by clicking Contact Auction House.

• Delivery times may vary, so please review the auction policy listed on the item page or reach out to the auction house for specifics.

🚀 Ship with KING LOUIE’S AUCTIONS

• You can track the status of your order directly from your Won Items page, which will update as your item moves through the shipping process.

• A tracking number will also be emailed to you, allowing you to follow your package all the way to delivery.

• Average turnaround time: 2–3 weeks for your item to be picked up, packaged, shipped, and delivered.

  • Pickup from the auction house: up to 7 days

  • Packing: up to 5 business days (longer for large or fragile items)

  • Delivery: depends on your location (U.S. or international)

🏠 Updating Your Shipping Address with KING LOUIE’S AUCTIONS

You can update or change your shipping address in several ways:

🔹 Update in Your Account Settings

• Log in and go to Account Settings.

• Scroll to the bottom of the page under Address. From there, you can edit your current address or add a new one for future purchases.

🔹 Update on the App

• Tap “Me” at the bottom of the app to open your profile page.

• From there, you can edit or add an address and set a default shipping address.

🔹 Update During Checkout

• When you click “Checkout” on your invoice, you’ll be taken to the checkout page.

• You’ll see options to:

  • Use the address already on file

  • Edit the existing address

  • Add a new address

• Once updated, click Save & Continue to move to the next step.

🔹 If You Paid via Autopay

• Go to your Won Items page and click Add Shipping.

• Before proceeding with shipping payment, select Change next to your shipping address and update it.

🔹 If You Paid the Auction House Directly

• If you weren’t able to update your address before payment, contact the auction house directly and provide them with the correct shipping details.

🚚 Adding Shipping for Your Orders

• If your order is eligible for our shipping service, you’ll see the option at checkout.

• To reach checkout, simply go to your Won Items page or click the “Checkout” button on your invoice.

🔹 If You Paid via Autopay

• Visit your Won Items page.

• Select “Add Shipping” to arrange shipment for your purchase.

📦 Shipping Options with KING LOUIE’S AUCTIONS

Each auction house may handle shipping differently. Before placing a bid, it’s always best to review the auction’s terms and conditions or contact the auction house directly.

At KING LOUIE’S AUCTIONS, buyers may encounter one of the following shipping methods:

🚚 Ship with Auction House

The auction house itself will pack and ship your item(s) directly to you.

🚛 Ship with KING LOUIE’S AUCTIONS

We partner with trusted, professional shipping providers to ensure safe, hassle-free delivery. Our partners handle pickup, packing, and delivery right to the address you provide at checkout.

🏢 Pickup or Self-Arranged Shipping

You may choose to pick up your item(s) in person or coordinate your own preferred shipping service.

💡 Tip: You can filter auction listings by Location & Shipping to find items that best fit your preferred delivery method.

🚚 Canceling Shipping for Your Item(s)

• If your items are being shipped directly with the Auction House:
  Please contact the auction house to request a cancellation of your shipping selection. Keep in mind that depending on where your item(s) are in the shipping process, cancellation may not always be possible.

• If your items are being shipped with KING LOUIE’S AUCTIONS:
  Please email us at 📩 kinglouiesauctions@gmail.com to begin the cancellation process.

  ⚠️ Important Notes:

  • If your order has not yet been picked up by our shipping partner, we’ll do our best to cancel it for you.

  • If your item(s) have already been collected by the shipping partner, unfortunately, we will not be able to cancel the shipment.

🛠 Filing a Shipping Claim

• If your item(s) were shipped with the Auction House:
  Please contact the auction house directly to begin the claims process. They will guide you on how to proceed with filing a claim.

• If your item(s) were shipped with KING LOUIE’S AUCTIONS:
  Simply complete our Claims Form to initiate your claim. Our team will handle the insurance claim on your behalf and keep you updated every step of the way.

  ⏳ Most claims are processed within 1–2 weeks, and your purchase is covered for up to the full value of your invoice.

✅ Making Other Arrangements for Your Item

If you’d like to receive your item in a different way, no problem! At checkout, simply choose one of the alternative shipping options:

• Self-Arrange Shipping – You coordinate your own shipping provider.

• Local Pickup – Pick up your items directly from the auction house.

Once you select either option, any shipping charges will automatically be removed from your balance.

📦 Viewing Estimated Shipping Costs

For auctions that offer Shipping with KING LOUIE’S AUCTIONS, you can easily see an estimated shipping cost before bidding:

• On the Lot Page: An estimate is shown based on your default account address (make sure you’re logged in).

• Custom Address: You can enter any U.S. or international ZIP/postal code to view a quote to another address.

👉 Special Categories
Some categories, such as furniture or oversized items, may require a custom shipping quote. Simply enter a ZIP/postal code and your email address, and a quote will be sent directly to your inbox within minutes.

🚚 Viewing Shipping Costs After Winning

You’ll also be able to see your item’s shipping cost — along with the option to Ship with KING LOUIE’S AUCTIONS — in two places:

• During Checkout

• On the Won Items Page (by selecting the Add Shipping button after Autopay has run)

👉 Important:
If under the "Ship with KING LOUIE’S AUCTIONS" option you see “Estimated rate will be available soon,” please check back on the lot page in the coming days to view your shipping quote.

📦 Questions About Shipping with KING LOUIE’S AUCTIONS?

If you ever have questions about shipping — whether it’s about a quote, the cost, or updates on your order — please reach out to us directly at kinglouiesauctions@gmail.com.

Additionally, if you’ve won an item, you can also check the Get Help section on your Won Items page. There you’ll find answers to common questions about payments, shipping, and item inquiries based on the status of your order (paid, shipped, in transit, etc.).

💜 Removing Items from Your Favorites

If you’d like to remove an item from your favorites list, simply go to My Items → Favorites. From there, just click the heart icon in the upper right corner of the item you wish to remove. Once clicked, the item will automatically be removed from your favorites list.

✏️ How to Edit or Remove Your Saved Searches

On Desktop:

1. Click For You (top right corner of the page).

   • Or, click the Hi, [Name] dropdown and select Followed Searches.

2. Go to the My Searches tab.

3. Choose the saved search you’d like to edit.

   • To unfollow a search, click Unfollow on the far right side.

4. Once you click a saved search, you can customize and refine it based on your preferences.

On the App:

1. Tap the Favorites page (bottom toolbar).

2. Select the search term/item you’d like to edit.

3. Tap the filter icon at the top toolbar.

   • You can also pick a specific filter directly from the toolbar.

4. On the filter page, you’ll see all available options to refine and customize your search.

❌ How to Remove a Saved Search or Followed Auctioneer

1. Log in to your account.

2. Click For You (top right corner of any page),
   – OR click the My Account dropdown and select Followed Searches or Followed Auctioneers.

3. On the For You page, click Unfollow next to the search or auctioneer you’d like to remove.

4. A confirmation pop-up will appear — click CONFIRM to finalize removal.

🚫 How to Hide an Auction House From Your Searches

You now have the option to hide any Auction House from appearing in your search results or search alert emails.

⚠️ Note: While it’s not currently possible to hide an Auction House directly in the mobile app, any houses you hide on the website will also be hidden in the app.

✅ Method 1: From Search Results

1. Log into your KING LOUIE’S AUCTIONS account.

2. While browsing search results, hover over an item.

3. Click the three dots icon next to the item title.

4. Select Exclude Auction House.

Once excluded, all future searches (on both website and mobile app) will automatically hide this Auction House, and items from them will no longer appear in your search alert emails.

✅ Method 2: From the Auction House List

1. Click the Auction House drop-down menu on the left-hand side of your search results.

2. Find the Auction House you’d like to exclude.

3. Hover over it and click the three dots icon.

4. Select Exclude this auction house from my searches & recommendations.

♻️ To Undo / Include Again

If you change your mind, simply hover over the excluded Auction House and click Include in my searches & recommendations.

🔎 How to Save a Search

Saving searches makes it easy to track items you’re interested in without searching every time.

✅ On Desktop

1. From the home page, search for the item you’re interested in.

2. On the search results page, click FOLLOW THIS SEARCH.

   • The blue link will turn white and update to FOLLOWING SEARCH, confirming it’s saved.

3. To view your saved searches:

   • Click For You (top right corner of the page), OR

   • Click the Hi, [Your Name] dropdown, then select Followed Searches.

4. Your saved searches will be organized under the My Searches tab.

✅ On Mobile App

1. Go to your Favorites (bottom toolbar).

2. Tap the Searches tab.

3. All your saved searches will appear there.

❤️ How to Save an Item to Your Favorites

Saving items lets you easily keep track of the lots you love, so you can quickly find them later.

✅ On Desktop

• Simply click the heart icon in the top-right corner of any item.

• Once clicked, the item will be added to your Favorites list.

📍 Where to Find Saved Items

• On Desktop: Go to My Items → Favorites in your account.

💰 Viewing Realized (Sold) Prices

When you’re signed into your bidder account, you can view realized/sold prices in a few different places across our platform:

• Catalog pages – Sold prices are displayed directly alongside each lot.

• Item pages – Each listing shows the hammer price once the auction closes.

• Search results – Sold prices appear when browsing completed auctions.

⚠️ Note: Hammer prices do not include additional fees such as Buyer’s Premium, VAT, Tax, or shipping charges.

🔎 Using Price Results

• At the top right corner of the page, click Price Results.

• Or, simply use the search bar to look up an item.

• Once results appear, select the Price Results tab to filter for sold listings only.

📍 On Desktop (Browser):

1. Click “For You” (top right of any page), or click the “Hi, [Name]” dropdown and select Followed Searches or Followed Auctioneers.

2. On the For You page, you can toggle between:

   • New Items → See any new lots that match your saved searches.

   • My Searches → View and manage all of your saved search alerts.

   • My Auctioneers → See the auction houses you follow.

3. Any items you’ve “hearted” (saved) can be found under the My Items tab.

🔔 Browser Notifications (Web Push Alerts)

A browser notification (also called a web push notification) is a small message that appears in the top-right of your desktop or mobile browser.

These notifications keep you updated on your items, bids, and auctions—even if kinglouiesauctions.com isn’t open.

✅ How to Turn On Browser Notifications

1. Log in to your KING LOUIE’S AUCTIONS account.

2. Click the Notifications icon.

3. Select Yes, Update Me or Enable Browser Notifications.

4. When prompted by your browser, click Allow for www.kinglouiesauctions.com.

⚙️ If Notifications Are Blocked

If you’re unable to enable notifications, your browser may be set to block them. Here’s how to fix it:

Google Chrome

• Click the lock icon next to kinglouiesauctions.com in the address bar.

• Select Allow under Notifications.

Mozilla Firefox

• Click the lock icon next to kinglouiesauctions.com in the address bar.

• Clear the Blocked status next to Send Notifications.

Safari

• Go to Safari > Preferences > Websites > Notifications.

• Find www.kinglouiesauctions.com in the list.

• Select Allow.

🔎 Advanced Search on KingLouiesAuctions.com

When searching on KingLouiesAuctions.com, you can refine results using search modifiers and operators for more precise results.

🔒 Searching by Exact Phrase

To search for items containing an exact phrase in the title or description, place the phrase in quotation marks:

• "tibetan gilt bronze"

• "19th century painting"

🚫 Excluding Keywords

To exclude items that contain specific words, place a minus sign (-) before the word:

• watches -pocket

• paintings -"style of"

• print -japanese -woodblock

🔀 Combining Results (OR Operator)

Use the OR operator to find items that match at least one of several terms:

• chinese OR indian

• song OR han OR jin

🧩 Combining Operators & Modifiers

You can also combine multiple operators for more advanced searches.
When using OR with other modifiers, use parentheses ( ):

• (song OR han OR jin) -vase -bowl

• ("tibetan gilt bronze" OR "tibetan bronze") -ming

💙 Saving Items on KingLouiesAuctions.com

You can save items you’re interested in by clicking the heart icon on the item page.

🔎 Accessing Your Saved Items

• Go to My Items

• Or click Favorites

• Alternatively, visit: kinglouiesauctions.com/dashboard/saved-items

KING LOUIES AUCTIONS MEMBERSHIP PROGRAM

Terms & Conditions

By enrolling in the King Louies Auctions Membership Program (the “Program”), you agree to the following Terms & Conditions:

Eligibility

The Membership Program applies when you make purchases on King Louies Auctions using your registered account and meet these requirements:

1. You have an active King Louies Membership.

2. You are a legal resident of the United States.

3. You agree to the King Louies Auctions Terms of Use.

4. Your account is open and in good standing.

Purchases made directly with auction houses outside the King Louies Auctions platform are not eligible for membership rewards.

Membership activates immediately upon joining, and benefits apply to all qualifying purchases made after enrollment.

Membership Benefits & Rewards

• VIP Membership is billed annually in advance. Please note: VIP fees are non-refundable once enrolled.

• Eligible purchases completed on KingLouiesAuctions.com or via the King Louies mobile app earn Reward Points.

• Rewards are calculated based on the hammer price only (excludes buyer’s premium, membership fees, shipping, taxes, and similar charges).

Points & Redemption:

• Enthusiast Members: Earn 1 point per $1 spent. Redeem $100 for every 15,000 points.

• VIP Members: Earn 1 point per $1 spent. Redeem $100 for every 10,000 points.

• Points accrue for one calendar year (Jan 1–Dec 31).

• Rewards are issued in $100 increments. Unused points expire 12 months after your last qualifying purchase if no further purchases are made.

• Points cannot be transferred or combined between accounts.

Rewards are distributed each March for the previous calendar year, either by mail or email. To receive your Reward, you will be asked to provide secure bank details for direct deposit.

General Rules for Rewards

• Benefits cannot be combined with another member’s rewards.

• Rewards cannot be applied retroactively to past purchases.

• King Louies Auctions is not responsible for lost or stolen Rewards.

• Reward earning rates and program benefits may change. While we’ll aim to give notice, changes may occur without prior warning.

Additional Perks

Shipping Rebate (VIP Members only):

• VIP Members enjoy a 10% rebate on shipping when arranged through King Louies Auctions.

• Rebate excludes purchases returned or refunded.

Purchase Protection:
We’ve got you covered in the rare event that:

• Your item is not as described,

• Your item never arrives, or

• Your item arrives damaged.

Eligible members may receive a refund of up to $10,000 in hammer value.

To qualify, you must:

1. Complete checkout entirely through King Louies Auctions (not by paying the auction house directly).

2. Use King Louies Auctions shipping services for coverage.

3. Report issues promptly:

   • Not as described: within 7 business days of delivery.

   • Not received: within 2 business days of the expected delivery date.

   • Damaged in transit: within 2 business days of delivery.

4. Provide photo evidence of the issue, including original packaging.

5. Retain all packaging for insurance purposes.

Removal, Modification, or Termination

King Louies Auctions reserves the right to remove participants from the Program in cases of unpaid invoices, fraud, or abuse. We may change or discontinue the Program at any time, with or without notice.

The Program is void where prohibited or restricted by law.

King Louie’s Auctions is excited to announce its agreement to join forces with Auction Technology Group (ATG), a global leader in curated online marketplaces and auction technology.

King Louie’s Auctions has rapidly grown into a trusted destination for collectors and treasure hunters across North America, offering fine art, antiques, and luxury goods. This partnership aligns perfectly with ATG’s mission of helping small and mid-sized auction houses thrive in today’s digital-first world through advanced tools, marketing solutions, and global bidder access.

With ATG’s support, King Louie’s Auctions will continue its mission of making the auction process simpler, smarter, and more rewarding for bidders and sellers alike—delivering even more one-of-a-kind discoveries from trusted auction houses right to your fingertips.

ATG (LON: ATG), a long-time advocate of the circular economy, operates six global online marketplaces dedicated to curated auctions of second-hand goods across diverse categories.

What this means for our community:

• Greater access to auctions worldwide. Explore a wider range of art, antiques, collectibles, and unique treasures from auctioneers across the globe.

• A smoother buying experience. Look forward to streamlined bidding, faster approvals, easier payments, and more convenient shipping solutions.

• Stronger support for sustainability. By championing the reuse and circulation of timeless goods, every auction win supports a more sustainable way of shopping.

King Louie’s Auctions will continue to operate independently under the leadership of our current executive team. The transaction is subject to customary regulatory approvals.

We’re grateful for your continued trust and support in this exciting next chapter. With ATG’s technology and global reach, we look forward to bringing you even more reasons to love the thrill of treasure-hunting with King Louie’s Auctions.